Privacy Policy

Last Updated: March 4, 2025 | Effective Date: March 4, 2025

HomewatchIQ ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Platform.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, business name, email address, billing information, and other information you provide.

1.2 User-Uploaded Content

We collect and store content you upload to the Platform, including logos, badges, images, and business information.

1.3 Audit Log Data

For compliance and legal protection purposes, we automatically record the following for all uploads and key account actions:

IP address of the user performing the action
Timestamp of the action
User account identifier
Type of action performed (upload, edit, delete)
Affirmative consent acknowledgments with timestamp

1.4 Assessment Data

When homeowners complete assessments via embedded widgets, we collect their responses and generate reports. This data is associated with the home watch company account that owns the widget.

1.5 Technical Data

We automatically collect browser type, device information, pages visited, and other usage data to improve the Platform.

2. How We Use Your Information

To provide, operate, and maintain the Platform
To process payments and manage your subscription
To respond to inquiries and provide customer support
To send transactional emails and service notifications
To comply with legal obligations
To enforce our Terms of Service
To maintain audit logs for legal compliance and dispute resolution

3. Disclosure of Information

We do not sell your personal information. We may disclose your information in the following circumstances:

Legal requirements: In response to a valid subpoena, court order, or other legal process
Rights protection: To protect the rights, property, or safety of HomewatchIQ, our users, or others
DMCA compliance: Audit log data, including IP addresses and timestamps, may be disclosed in connection with a valid DMCA takedown proceeding or related legal dispute
Service providers: With trusted third-party vendors who assist in operating the Platform, subject to confidentiality obligations
Business transfers: In connection with a merger, acquisition, or sale of assets

4. Audit Log Retention

Audit log data is retained for a minimum of three (3) years from the date of the logged action. This retention period supports our legal compliance obligations, including our DMCA safe harbor status, and our ability to respond to valid legal requests.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no transmission over the internet is completely secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@homewatchiq.com.

7. Cookies

We use cookies and similar tracking technologies to operate and improve the Platform. You may adjust your browser settings to refuse cookies, though some features may not function properly as a result.

8. Children's Privacy

HomewatchIQ is not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or a notice on the Platform.

10. Contact Us

For privacy-related questions or requests: privacy@homewatchiq.com