White Label Pro only. This feature requires the White Label Pro plan ($110/month). Learn about plan differences.

What is a custom email domain?

By default, homeowner report emails are sent from HomewatchIQ. With a custom email domain, emails send from your own domain — for example hello@yourcompany.com — so homeowners see your brand, not ours.

Step-by-step setup

  1. Go to Settings → Email Settings → Custom Email Domain
  2. Enter your From Name (your company name as it appears in emails)
  3. Enter your Email Domain — use a subdomain like mail.yourcompany.com
  4. Click Save & Get DNS Records
  5. You will see 3 DNS records — add all 3 to your domain registrar
  6. Wait up to 48 hours for DNS to propagate
  7. Return to the same page and click Verify DNS Records
  8. Once verified, all homeowner emails will send from your domain

The 3 DNS records to add

TypeRecordPurpose
TXTDKIMEmail authentication — prevents spoofing
MXSPFBounce handling — required for delivery
TXTSPFSpam prevention — improves deliverability
Tip: Use the Copy buttons in the dashboard to copy each record value exactly — typos are the most common cause of verification failures.

Which subdomain should I use?

Always use a subdomain, never your root domain. Good options:

How long does DNS propagation take?

DNS changes typically propagate within a few hours but can take up to 48 hours. If verification fails after 48 hours, double-check that all 3 records are added exactly as shown in the dashboard.

How do I add DNS records at my registrar?

The process varies by registrar. Here are links to DNS guides for common providers:

If you are unsure how to add DNS records, contact us at hello@homewatchiq.com and we will walk you through it.